Recognizing and leveraging cultural differences at work
Globalization has rendered the business environment complex and even more competitive than before. The ability to function effectively in different cultural contexts, called Cultural Intelligence (CQ), has never been more important for organizations.
Employees who possess a high level of cultural intelligence play an important role in a multicultural workforce. They possess the ability to transfer knowledge between otherwise disparate groups, to build interpersonal connections and smooth the interpersonal processes in a multicultural work environment.
Culturally intelligent employees also possess the potential to drive innovation, thanks to their ability to make best use of the multiple perspectives that a multicultural workforce brings to the workplace.
Find out how our “developing intercultural competence” program will help you and your team improve your intercultural dexterity, the quality of your communication and relationships, drive innovation and influence in a multicultural context.
Aim
Our “developing intercultural competence” program aims at helping participants to develop, intercultural dexterity, a critical skill for understanding and dealing effectively with culture issues in business environment.
Duration
1 day – 7 hours, face to face or by video conferencing.
Group
2-14 participants on site
1-8 participants by visio
Prerequisites
Participants should preferably have some work experience with, and exposure to, multicultural environments. In the event the course is conducted in English a Proficiency level required (TOEIC 750/B1+) for the course in English.
Course language
English or French
Course certificate
Certificate of course completion
Participant profile
The “developing intercultural competence” program is designed for any manager, engineer, or technician dealing with trading partners, suppliers and /or colleagues of other cultures.
Benefits
At the end of our “developing intercultural competence” session, the participants will be able to:
• Identify the impact of cultural diversity on organizations and projects.
• Decode cultural differences (cultural inventory).
• Communicate and manage more effectively with people from different cultures and backgrounds.
Content
Understanding the concept of culture
• Defining culture
• The impact of culture on the world of business
• The principles of intercultural communication and transactions
Diagnosing cultural differences in a professional context
• Become aware of your own cultural profile
• Become aware of your level of cultural Intelligence
• Identify national cultures and their impact on management styles
• Levers and pitfalls of cultural diversity
Be more effective in an intercultural context
• Techniques for adapting to, and managing differences
• Rules to be respected in intercultural communication
• Approach to working with multicultural teams
• Conflict management
• Develop synergies out our of differences
Very good trainer, very American: he goes straight to the point, but he’s always ready to listen to the participants, which I’m sure is his “French” side! He used interesting slides that I’ll be able to draw on in the future. No negative comments, it was very interesting! The trainer was good, and as I just found out, an American would have said “Amazing”! I’m going to encourage my colleagues and my team to take this “Working with Americans” course. June 2025
What I appreciated most about this course: the exchanges, the 360° vision of interculturality, the different elements of culture, the examples, the trainer and asking questions before meeting people from other cultures. This training perfectly met my expectations. Training course “Developing intercultural competence”, June 2025.
This training opened my eyes to what I had not perceived. I now have a better understanding of how my American colleagues perceive us and what their expectations and needs are. The training was practical. I came away with tools and ideas. There is nothing complicated; you just have to know it 😊. Today, I communicate differently with my American colleagues which facilitates my exchanges and allows me to gain in efficiency.
This program was essential for me and my colleagues to develop an understanding and appreciation of the French way of work…
Good balance between theoretical input and the experience of the trainer. This course has helped us to distinguish differences in personal behavior and other types of behavior conditioned by American culture.
